Contact information
Last updated 18 August 2026
If something has gone wrong, or you just want to ask a question before you buy, write to us. A person reads every message.
Who you are buying from
thriiv limited, a company registered in England and Wales, company number 16304155, registered office 26 Devonshire Road, London, England, N13 4QX. We are VAT registered, though as a food product no VAT is charged on thriiv.
Email info@thriiv.co.uk. We handle all enquiries by email.
How to reach us
- info@thriiv.co.uk is the fastest route for orders, subscriptions, refunds and ingredient questions. A person reads every message and we answer as quickly as we can, usually within one working day.
- Post
- thriiv limited, 26 Devonshire Road, London, England, N13 4QX, United Kingdom
- Phone
- We are a small team and do not run a phone line. Email reaches us faster and gives us a record of what you asked.
Complaints
Send complaints to info@thriiv.co.uk with your order number and what went wrong. We will acknowledge it, and either answer it or tell you when we can, within a few working days.
In the unlikely instance we cannot resolve it between us, you can take the matter to your local Trading Standards service through the Citizens Advice consumer helpline. We do not currently subscribe to an alternative dispute resolution scheme.
Managing your subscription
Use the manage-subscription link in any order email to pause, skip, change or cancel. If you would rather we did it, email us and we will. No reason needed and no cancellation fee. See our refund policy for how cancellation and refunds work.
Food business details
The food business responsible for thriiv is thriiv limited, 26 Devonshire Road, London, England, N13 4QX, United Kingdom. Every batch is made locally in Ireland and third-party tested for heavy metals.