Shipping policy

Last updated 18 August 2026

Where we ship, what it costs and when to expect your parcel.

Where we ship

The United Kingdom only. We are not shipping to the Republic of Ireland, the EU or the rest of the world yet.

Costs

• Subscription plans: delivery is free on every order, including repeat orders.
• One-off orders: delivery is free on these too.

The price you see is the price you pay. We never introduce a cost at the last step.

Dispatch and delivery times

We pack and dispatch on working days, normally within one working day of your order. Delivery is by a tracked UK courier and usually takes two to four working days from dispatch. You will get an email with tracking when the parcel leaves us.

Working days are Monday to Friday, excluding bank holidays. Occasionally a courier delay pushes a parcel out further; if yours has not arrived within seven working days of that email, tell us and we will chase it or send a replacement.

Repeat deliveries

Subscription orders are prepared on the same rhythm as your plan: monthly, every two months, or every three months from your first order.

If something arrives damaged or missing

Email us within 30 days with a photo and your order number and we will replace it or refund it. You do not need to return a damaged pack unless we ask. This is in addition to your legal rights, which are not affected.

Address mistakes

If an order has not been dispatched yet, email us and we will correct the address. Once it has been dispatched we cannot change it, and a parcel sent to an address you gave us in error is not something we can refund automatically, though we will always try to help.